A boarding gate mix-up virtually landed a North Carolina teenager in Germany this week as an alternative of Sweden.
Fourteen-year-old Anton Berg of Raleigh was touring Sunday from the North Carolina capital to Newark, New Jersey, after which to Sweden.
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United flew the teenager, thought of an unaccompanied minor by the US airline, to Newark and mentioned an worker took him to gate B65, the place he was imagined to get on a Scandinavian Airways flight.
Nevertheless, he boarded a flight by Eurowings, a German airline, which had a aircraft on the gate, United mentioned in an announcement. Eurowings mentioned its flight and the Scandinavian Airways airliner had been at neighboring gates.
A 3rd-party firm dealt with the boarding passes and assigned the teenager one for the flawed aircraft, it mentioned.
Because the airliner taxied to start its trek to Germany, Anton alerted the flight crew that he was imagined to be going to Sweden.
The aircraft ultimately went again to the terminal, and Anton was booked on one other flight to Europe. His mom was furious, in line with CNN affiliate WRAL.
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“When any person says unaccompanied minor, flawed airplane, flawed nation, all people ought to’ve stepped up and completed one thing,” Brenda Berg informed the Raleigh station.
“It was a matter of seconds between a 14-year-old talking up on an airplane and [him] touchdown in Germany.” WRAL reported that Anton, who was going to Sweden to go to his grandparents, texted his father and informed him that everybody on his aircraft was talking German.
“That is type of odd, is not it?’ Anton mentioned. “That’s type of odd,” agreed his father, Christer Berg.
A United spokesman mentioned that the security and well-being of shoppers is the airline’s precedence.
“We have now been in frequent contact with the younger man’s household to verify his security and to apologize for this concern,” spokesman Frank Benenati mentioned.
United mentioned in an announcement that it has refunded the $150 unaccompanied minor price to the household. The Bergs haven’t responded to a request for additional remark.